Acknowledgments ix The Knowledge Funnel 1 (32) How Discovery Takes Shape The Reliability Bias 33 (24) Why Advancing Knowledge Is So Hard Design Thinking 57 (22) How Thinking Like a Designer Can Create Sustainable Advantage Transforming the Corporation 79 (26) The Design of Procter & Gamble The Balancing Act 105 (28) How Design- Thinking Organizations Embrace Reliability and Validity World-Class Explorers 133 (18) Leading the Design- Thinking Organization Getting Personal 151 (28) Developing Yourself as a Design Thinker Notes 179 (4) Index 183 (8) About the Author 191
Most companies today have innovation envy. Many make genuine efforts to be innovative: they spend on R & D, bring in creative designers, hire innovation consultants; but they still get disappointing results. Roger Martin argues that to innovate and win, companies need 'design thinking'